For what purpose do we use your Data?
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What Data do we use?
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On which ground?
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Manage your online activities
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Create and manage your online account
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· Identification and contact information
· Order and product information
· Habits and preferences
· Connection data
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Your prior consent
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Manage your online product orders
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· Identification and contact information
· Order and product information
· Payment and transaction-related information
· Connection data
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Performance of the sales contract with you
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Manage your participation in one of our promotional operations (game-contests, sample operations, promotional offers…)
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· Identification and contact information
· Order and product information
· User-generated content
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Your prior consent
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Offer you quality services in store
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Create and manage your personal profile to offer you personalised services and advices in store, according to your preferences
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· Identification and contact information
· Order and product information
· Habits and preferences (might include information related to your allergies)
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Your prior consent
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Manage your appointments with us (with your beauty consultants, make-up sessions, tutorials and events, etc.)
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· Identification and contact information
· Habits and preferences
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Your prior consent
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Manage cabin treatments
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· Identification and contact information
· Order and product information
· Habits and preferences (might include health related data)
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Your prior consent (and, with respect to health data, explicit consent)
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Manage your registration to our loyalty programs
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· Identification and contact information
· Order and product information
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Your prior consent
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Manage distance selling (click & collect, orders by phone, etc.)
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· Identification and contact information
· Order and product information
· Payment and transaction-related information
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Performance of the sales contract with you
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Interacting with you
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Manage promotional communications (via email, SMS or phone), either because you consented to receive our promotional offers or to exchange with your beauty consultants in store
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· Identification and contact information
· Order and product information
· Habits and preferences
· Technical information
· Connection data
· Data relating to your use of our Sites and applications
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Your prior consent
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Interact with you when you contact us via our customer service or via any other channel (online chat, email, text message, telephone help line for any reason, compliments, feedback or a request, etc.)
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· Identification and contact information
· Order and product information
· User-generated content
· Technical information
· Connection data
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Your prior consent
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Manage your comments and reviews on our products
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· Identification and contact information
· Order and product information
· User-generated content
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Your prior consent
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Assess your satisfaction
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· Identification and contact information
· Order and product information
· Habits and preferences
· User-generated content
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Our legitimate interest
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Carry out market surveys
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· Identification and contact information
· Order and product information
· Habits and preferences
· User-generated content
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Your prior consent
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Managing back-in stock emails notifications
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· Identification and contact information
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Your prior consent
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Manage adverse events notifications
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· Identification and contact information
· Order and product information
· Habits and preferences
· Information on adverse events including health-related information and pictures of you and those you might send us
· User-generated content
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Your prior consent
Compliance with a legal obligation applicable to us
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Manage your requests on your Personal Data
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· Identification and contact information
· User-generated content
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Compliance with a legal obligation applicable to us
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Website analysis
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Offering you online content adapted to your preferences and online behaviour
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· Habits and preferences
· Connection data
· Data related to your use of our Sites and applications
· Technical information
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Your prior consent
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Managing and following traffic on our Sites
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· Connection data
· Data related to your use of our Sites and applications
· Technical information
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Our legitimate interest (or, where necessary, your prior consent)
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Others
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Performing analysis and statistics
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· Order and product information
· User-generated content
· Habits and preferences
· Connection data
· Data related to your use of our Sites and applications
· Technical information
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Our legitimate interest
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Exercise our legal rights in case of litigation or legal proceedings
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· Identification and contact information
· Order and product information
· Information on adverse events
· User-generated content
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Our legitimate interest
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Ensuring our Sites security
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· Identification and contact information
· Technical information
· Data related to your use of our Sites and applications
· Connection data
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Our legitimate interest
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Managing video surveillance in our shops
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· CCTV images
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Our legitimate interest
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